FREQUENTLY ASKED QUESTIONS
If your question doesn't appear below, please contact ONS customer service at 866-257-4667 and select option 2, or email@example.com. Office hours are Monday through Friday 8:30 am–5 pm EST.
Q: Do I need to use a different username and password for this site than for the ONS site?
No. This site uses your ONS profile username and password. You do not need to create a new username and password.
Q: I do not have an ONS profile; how do I create one?
To create an ONS profile, please visit www.ons.org/user/register.
Q: I’m not an ONS member. Can I buy a subscription to view all of the journal articles?
Yes. For more information, visit www.ons.org/member-center/join-renew. The cost of membership to ONS includes a subscription to the Clinical Journal of Oncology Nursing and Oncology Nursing Forum.
Q: How do I view the latest issue of the Clinical Journal of Oncology Nursing (CJON) or Oncology Nursing Forum (ONF)?
Click on the “Current Issues” button located underneath the journal cover image on the CJON or ONF home page. Or you can click on the “Archives” tab across the top of each page and then select the most recent issue from the available list.
Q: How can I access an old issue of a journal?
Past issues of the Clinical Journal of Oncology Nursing (CJON) and Oncology Nursing Forum (ONF) can be found by clicking on the “Archives” tab across the top of the page. You have to be on the CJON site to see CJON archives and the ONF site to see ONF archives.
Q: What should I do if I am unable to view the articles?
First, check to make sure that you are logged in with your ONS profile. If you are experiencing problems viewing articles, please call customer service at 866-257-4667 and select option 2, or email firstname.lastname@example.org.
Q: What should I do if I am unable to add articles to my cart?
ONS members do not need to add articles to their cart. Once you are logged in as an ONS member, all articles are free to view and download. If you are not an ONS member, you can purchase articles individually.
Q: What is the difference between viewing an article as a PDF or HTML?
A PDF allows you to download and view the article as it appeared in print. An HTML file allows you to open the article in a web browser window and view the article in plain text. If you have trouble viewing text on colored backgrounds, an HTML version of the article may improve your viewing experience.
Q: What do the categories mean?
The categories on each article allow you to find similar articles with ease. If you are looking for articles on brain cancer, simply click the “brain cancer” category under the categories header and relevant articles will appear.
Q: I am looking for a specific article, but I can’t remember if it appeared in the Clinical Journal of Oncology Nursing (CJON) or Oncology Nursing Forum (ONF). How do I search for it?
The search function in the upper right-hand corner will search for CJON and ONF content simultaneously, regardless of which journal home page you are on. It will not search for content in e-books unless you navigate to the e-books page.
Q: How do I print an article?
Download the article as a PDF and select print. You can also view the article as HTML and print from your browser. Please remember that printouts are for personal use only.
Q: I want to purchase a physical copy of a journal. Can I do that on this site?
No. This site is only for electronic versions of articles.